At Reilynn Trail, we are committed to ensuring that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward return and refund process. Please review the details of our Refunds and Returns Policy below:
Returns
You have 14 days from the date of delivery to return an item for a refund. The item must be unused, in its original condition, and in the original packaging. Please ensure that the product is properly protected during the return shipping process to prevent any damage.
How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 14 days of receiving your order. Please include your order number and a brief description of the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if necessary.
- Return the product to the address provided by our team. Please note that return shipping costs are the responsibility of the customer, unless the item was delivered damaged or incorrectly.
Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed after we have received the returned product.
Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Products that have been used or damaged by the customer
- Personalized or custom items
- Gift cards or vouchers
Exchanges
If you would like to exchange an item for a different size or color, please contact us at [email protected]